Abstract
Zhejiang Youdian Medical Technology Co.,Ltd(hereinafter referred to as “we” or “us”) recognizes the importance of personal information to you, and this summary is intended to show you in an indirect and clear way how we handle and protect your personal information. If you would like to know more, please read the complete "UDMed Privacy Policy". 。
1. Account data：
When you register or log in to our account, you will need to provide us with a cell phone number or email address （we will desensitize your cell phone number or email address after we collect it）and set up an account password for logging in. You may choose to provide us with your nickname, customized avatar information to enrich your account information. If you refuse to provide your cell phone number or email address, you will not be able to use your cell phone number or email address to complete registration, login and use some of the UDMed App features.
During the registration or login process, we will also collect the device identification information of your cell phone (Such as ANDROID_ID, UUID, DeviceID, IDFA, OAID, ICCID, GAID, MEID, OpenUDID, MAC address, IMSI, Advertising ID, Serial Number for Android; and IDFV, IDFA, MAC address, UUID, UDID for iOS), hardware serial number, MAC address, IP address, and WIFI (address, status, and parameters) are used for network and operational security and notification message push.
2. Third-party login account data: If you choose to authorize the use of a third-party account (WeChat/Apple ID) for quick login,we will obtain your shared account information (avatar, nickname) from the third party, and obtain the information of the installed apps and associate them with your UDMed Account. We will use your personal information in accordance with the agreement with the third party and the terms of the privacy policy published by the third party regarding the sharing of personal information, and in compliance with relevant regulations. If you refuse to authorize the provision, you will not be able to log in to the UDMed App using your third-party account.
3 . Device Interconnection Data: When you use the UDMed App to connect to your UDMed smart device, we will collect your location information,Bluetooth information, Wi-Fiinformation with your permission to help you realize the connection between your phone and the device and the control of the device by your phone. Once connected, you can monitor and control your device through the UDMed App. This is a core business function of the UDMed App. If you choose not to provide the above information, you may not be able to use this core function.
4 . Feedback: When you give us feedback through “Personal-Contact Us”, you need to provide your feedback content (required)，you can choose to provide us with pictures, videos, contact information, e-mail, etc., ， so that we can understand the specifics of your feedback. If you do not provide feedback content, you will not be able to submit feedback; after we receive your feedback, we will reply to you through the contact information you provide. If you refuse to provide contact information, we will not be able to respond to you, and will not be able to deal with your problems and equipment failure. If you do not provide pictures and videos, you may not be able to explain your feedback well.
5. Permission information for service provision:
In order to provide you with better services, we will request you to obtain the following permissions: permission to read camera albums, network permissions, storage permissions, Bluetooth permissions, geo-location permissions, system settings permissions, and permission to update and install applications. If you don't agree to authorize the above permissions, you can't use the functions associated with these permissions, but it doesn't affect your ability to use other functions of UDMed App.Special Note: We only get the permission to read, we do not collect or use the content of your local files, nor do we modify or edit the above content in any way.
In order to provide you with UDMed products and services, we will collect, process and protect your personal information and privacy in strict accordance with laws and regulations and the principles of legitimacy, legality and necessity.The “Personal Information Collection List” will help you understand how we collect and use your personal information.
Please be aware that some parts of the products/services we provide to you cannot be done alone, so we may share or entrust the handling of some of your personal information with third parties, such as service providers, and we will take the necessary technical and managerial measures to protect the security of your personal information as much as possible.
You can manage your personal information by clicking on “Personal-Account and Security” in the UDMed App, including inquiring, correcting, withdrawing, deleting your personal information, and canceling your account.
If you have problems managing your personal information, you can contact us. However, please understand that we may not be able to fully fulfill your request due to our obligations under laws and regulations or the necessity of the services we provide.
Minors under the age of 18 (or the age of majority under the relevant local laws of the user) (hereinafter referred to as “Minors”) should obtain the prior express consent of their parents or legal guardians before using our products and/or services. If you are a Minor, you should read this Privacy Policy Summary and the “UDMed Privacy Policy” ogether with the supervision and guidance of your guardian before using our products and/or services, and you should use our products and/or services with the express consent and guidance of your guardian. We do not knowingly collect any personal information from minors without such consent and acknowledgement.
If you are the guardian of a minor and have questions about the personal information of a minor under your guardianship, you may contact us to resolve such questions through the contact information set forth in Section 5 of this Privacy Policy Summary.
We have set up specialized personal information protection teams and responsible persons for different countries/regions. If you have any questions, comments or suggestions about this policy or our services, you can contact us in the following ways:
1. You can provide feedback online through the “Personal Profile - Contact Us - UDMed Lifestyle” section of the UDMed App;
2. Send an e-mail or letter to the person in charge of personal information protection:
Contact e-mail: service@ud-med.com
Address: No. 168, Juchuang Road, West Zone, Guanhaiwei Town, Cixi City, Ningbo, Zhejiang Province, China.
Tel: [+86-19519228438].
Postal code: 518000
UDMed Privacy Policy
Release Date: March 10, 2023
Effective Date: March 10, 2023
Introduction:
UDMed is a product and service provided by Zhejiang Youdian Medical Technology Co., Ltd.(registered address is Ningbo City, Zhejiang Province, hereinafter referred to as “We” or “ UDMed). Protecting the security of your personal information is our obligation, and we will provide adequate protection for the security of your personal information in accordance with the requirements of laws and regulations. To this end, we have created the “UDMed Privacy Policy” (“Policy”) to help you understand how we handle your personal information and your rights when using UDMed's hardware, firmware, and software.
Software Name: UDMed Health
*The basic functionality of this software enables "monitoring and remote control of device operational status when connecting UDMed devices through the UDMed App." This software requires mobile phone number authentication for login. Users can access its functional services after logging in and binding their devices.
Before interacting with our UDMed products through the UDMed App, please carefully review this Privacy Policy (particularly the content highlighted in bold) and understand our purposes and security measures for processing your personal information, including how we collect, use, store, share, and transfer your personal information. Within this policy, you can exercise your rights regarding personal information through our prompts, including rights to inquiry, modification, deletion, and others.
Meanwhile, you retain the right to withhold consent to this Privacy Policy. However, please be advised that such refusal may restrict your access to certain services and functionalities of the UDMed App or impede the intended service delivery. Your acceptance of this Privacy Policy indicates your understanding of the application's features and the requisite personal information for their operation, thereby granting corresponding collection and usage authorization. This acceptance does not constitute separate consent for enabling additional features or processing non-essential personal information. For any supplementary features, processing of non-essential personal information, or handling of sensitive personal information, we will separately obtain your explicit consent based on your actual usage patterns. Should you have any queries, opinions, suggestions, or complaints during your review, please contact us through the channels specified in Article 9 of this Policy.
This Privacy Policy outlines:
I. Collection and Processing of Personal Data
II. Personal Information Sharing, Transfer, and Public Disclosure Protocols
III. Personal Data Management Protocols
IV. Security Safeguards and Measures
V. Data Retention Guidelines
VI. Protection of Minors' Personal Information
VII. Global Data Transfer Framework
VIII. Policy Amendment Provisions
IX. Contact Information
Personal Information: Any information recorded electronically or by other means relating to an identified or identifiable natural person, excluding information that has undergone anonymization processing.
Smart Device: Refers to non-standard computing devices manufactured or produced by hardware manufacturers that can transmit information through wireless networks, such as UDMed Smart Devices.
Application: Refers to the mobile application software - UDMed App (including downloadable application software and mini-programs that can be used without installation) provided by Zhejiang Youdian Medical Technology Co., Ltd. It is an application that helps end users (you) control UDMed Smart Devices.
Account data: When you register or log in to our account, you will need to provide us with a cell phone number or email address (we will desensitize your cell phone number or email address after we collect it), and set up an account password for logging in. You may choose to provide us with your nickname, customized avatar information to enrich your account information. If you refuse to provide your cell phone number or email address, you will not be able to use your cell phone number or email address to complete registration, login and use some of the UDMed App features.
During the registration or login process, we will also collect the device identification information of your cell phone (Such as ANDROID_ID, UUID, DeviceID, IDFA, OAID, ICCID, GAID, MEID, OpenUDID, MAC address, IMSI, Advertising ID, Serial Number for Android; and IDFV, IDFA, MAC address, UUID, UDID for iOS), hardware serial number, MAC address, IP address, and WIFI (address, status, and parameters) are used for network and operational security and notification message push.
Third-party login account data: If you choose to authorize the use of a third-party account (WeChat/Apple ID) for quick login, we will obtain your shared account information (avatar, nickname) from the third party, and obtain the information of the installed apps and associate them with your UDMed Account. We will use your personal information in accordance with the agreement with the third party and the terms of the privacy policy published by the third party regarding the sharing of personal information, and in compliance with relevant regulations. If you refuse to authorize the provision, you will not be able to log in to the UDMed App using your third-party account.
Device Interconnection Data: When you use the UDMed App to connect to your UDMed smart device, we will collect your location information, 、Bluetooth information,W i-Fiinformation with your permission to help you realize the connection between your phone and the device and the control of the device by your phone. Once connected, you can monitor and control your device through the UDMed App. This is a core business function of the UDMed App. If you choose not to provide the above information, you may not be able to use this core function.
Feedback: When you give us feedback through “Personal-Contact Us”, you need to provide your feedback content (required), you can choose to provide us with pictures, videos, contact information, e-mail, etc., so that we can understand the specifics of your feedback. if you do not provide feedback content, you will not be able to submit feedback; after we receive your feedback, we will reply to you through the contact information you provide. If you refuse to provide contact information, we will not be able to respond to you, and will not be able to deal with your problems and equipment failure. If you do not provide pictures and videos, you may not be able to explain your feedback well.
l Device Permissions Requested by the Application
|
Permission Type |
Usage Scenario or Purpose |
Whether Asking for Permissions to be Enabled |
Whether permission can be closed |
Impact of closure |
Mobile operating system |
|
Camera |
App uses camera, avatar uploading/changing, problem feedback, need to get your camera permission. |
Yes |
Yes |
Unable to use the camera when uploading/changing avatars and question feeds |
Android/iOS |
|
Albums |
Read your selected image/video information from your phone's photo album for image upload/change to avatar and question feedback. |
Yes |
Yes |
Unable to read images/videos from your phone's photo albums for uploading to avatars and questions. |
Android/iOS |
|
Local Network (Traffic/Wifi) |
Mobile traffic/Wi-Fi for app/device updates/device connectivity |
Yes |
Yes |
Unable to update apps/devices or connect devices |
Android/iOS |
|
Bluetooth |
Phone searches for nearby devices via Bluetooth and pairs with them to connect. |
Yes |
Yes |
Unable to search, connect devices |
Android/iOS |
|
Storage space |
App reads picture/video information from phone's storage space; App writes picture/video information to phone's storage space |
Yes |
Yes |
Unable to store, select photo/video information |
Android/iOS |
|
Geolocation |
Used to get the list of Bluetooth devices |
Yes |
Yes |
Unable to connect to Bluetooth devices; unable to correctly determine the region and statistics of device usage. |
Android/iOS |
|
System Settings |
Need to manually turn on or off the permissions used by the App to turn on or off the phone permissions obtained by the App |
Yes |
Yes |
Unable to manually turn on/off app permissions, some app functions are not available. |
Android/iOS |
|
Apps Update and Installation |
Update the App |
Yes |
Yes |
Unable to update the app, resulting in known app issues not being fixed. |
Android/iOS |
Please note that by enabling any permission, you authorize us to collect and use relevant personal information to provide corresponding services. Upon disabling any permission, you revoke this authorization, and we will cease collecting and using the associated personal information and will be unable to provide the corresponding services. However, your decision to disable permissions will not affect the prior collection and use of information based on your previous authorization.
For a detailed enumeration of device access permissions required for implementing related business functions, please refer to the "System Permissions Management List."
Device Information:
To facilitate the binding of UDMed smart devices and ensure stable and secure software system operation, we collect
your
device model, brand, operating system version, ROM version, and screen resolution.
。
l Log Information: To maintain secure operations and troubleshoot system issues promptly, system and exception logs are uploaded during application usage, including your language settings, operating system version, and access dates/times. 。
l UDMed Smart Device Basic Information: When connecting UDMed smart devices (hereinafter referred to as "devices") via the UDMed App, we collect basic device information to enable connectivity, display usage information, and perform firmware updates. This includes device name, device ID, online status, activation time, firmware version and upgrade information, and system language.
Information Reported by UDMed Smart Device: During the registration or login process, we will also collect the device identification information of your cell phone (Such as ANDROID_ID, UUID, DeviceID, IDFA, OAID, ICCID, GAID, MEID, OpenUDID, MAC address, IMSI, Advertising ID, Serial Number for Android; and IDFV, IDFA, MAC address, UUID, UDID for iOS), hardware serial number, MAC address, IP address, and WIFI (address, status, and parameters) are used for network and operational security and notification message push.
Please note that device information and service log information alone is information that cannot identify a specific natural person. If we use such non-personal information in combination with other information for the purpose of identifying a specific natural person or in combination with personal information, such non-personal information will be regarded as personal information for the duration of such combined use, and will be anonymized and de-identified unless we have obtained your authorization or are otherwise required by law or regulation.
UDMed will itemize the information we collect and use about you, and please refer to the “Personal Information Collection List” for the specific scenarios and purposes of use, and the time of storage .
We process your information for the following purposes
l Providing you with our services: We process your account and profile data, permission information, log information, location information and smart device related personal information and data and permissions in accordance with our agreements with you Agreement（ UDMed Privacy Policy 、 UDMed User Agreement ） 。
l Improving Our Services: We process your device information, usage data, location information, and smart device-related information to ensure the functionality and security of our products, to develop and improve our products and services, to analyze the efficiency of our operations, and to prevent and track fraud or misuse. The legal basis for such processing is the fulfillment of our agreements with you Agreement（ UDMed Privacy Policy 、 UDMed User Agreement in accordance with our Terms of Use. ） 。
l Non-Marketing Communications: We process your personal information for the purpose of sending you important information relating to the Services, changes to terms/conditions and policies and/or other administrative information. At the same time, we may also send you notifications related to the services you use, such as alert services. You can manage whether you have requested to receive such message communications by going to UDMeds "Personal Profile - Message Alerts and when you choose to turn off push notifications, we will not continue to push such information to you. The legal basis for such processing is our agreement with you.
Please note that prior authorization consent is not required for the collection and use of personal information in the following circumstances:
(1) Matters directly related to national security and national defense security;
(2) Matters directly related to public safety, public health, and significant public interests;
(3) Matters directly related to criminal investigation, prosecution, judicial proceedings, and enforcement of judgments;
(4) Situations where protecting your or others' vital legitimate interests, including life and property, is necessary but obtaining personal consent is impracticable;
(5) Personal information that you have voluntarily disclosed to the public;
(6) Personal information collected from legally disclosed public sources, such as legitimate news reports and government information disclosures;
(7) Information necessary for the execution and performance of contracts as per your request;
(8) Information essential for maintaining the secure and stable operation of provided products or services, such as detecting and resolving product or service malfunctions;
(9) Information necessary for legitimate news reporting;
(10) Information required for statistical or academic research conducted in the public interest, provided that the personal information in the published research results or descriptions undergoes de-identification;
(11) Other circumstances as prescribed by laws and regulations.
We do not share your personal information with any companies, organizations, or individuals outside of XXXXX, except under the following circumstances:
（1）Sharing with Explicit Consent: We will share your personal information with other parties only after obtaining your explicit consent.
（2）Legal Obligations: We may share your personal information externally in accordance with legal regulations or mandatory requirements from government authorities.
（3）Sharing with Our Affiliated Companies: As permitted by law, we share your information with our affiliated companies to provide you with UDMed products and services. Our affiliated company is XXXXX Limited Company, and UDMed Health is a brand under Zhejiang Youdian Medical Technology Co., Ltd. We share your personal information with our affiliated companies. Should affiliated companies intend to modify the processing purpose of personal information, they will seek your authorization and consent again.
（4）Sharing with Authorized Partners: Certain services outlined in this policy will be provided by authorized partners. We may share specific personal information with partners to enhance customer service and experience. Personal information will only be shared for legitimate, proper, necessary, specific, and explicit purposes, and limited to what is essential for service delivery. Our partners are not permitted to use the shared personal information for any other purposes. Our current authorized partners include:
Third-Party SDK Service Providers: To ensure stable application operation and functionality implementation, enabling you to access and enjoy additional services and features, we integrate third-party SDKs into our application. This Privacy Policy applies exclusively to information we collect from you and does not extend to products or services independently provided by third parties. We bear no responsibility for how third parties collect, use, or process your personal information. When you independently utilize products or services provided by third parties, they may collect your personal information. Before using third-party products or services, please carefully review and fully comprehend their privacy policies, referring to the effective version provided during your use of their products or services. To provide enhanced services, maintain service stability and quality, or upgrade related functions, we may need to adjust our integrated third-party SDKs/APIs. We will promptly update the third-party directory integrated into the UDMed App and inform you of the latest status regarding third-party SDKs, enabling you to review their data usage policies.
For embedded third-party SDKs in the platform, please refer to the Third-Party Information Sharing List .
We shall not transfer your personal information to any company, organization, or individual unless we obtain your explicit consent. In cases involving merger, acquisition, or bankruptcy liquidation where personal information transfer is involved, we shall require the new entity holding your personal information to remain bound by this Privacy Policy. Otherwise, we shall require such company or organization to seek renewed authorization consent from you.
We shall only publicly disclose your personal information under the following circumstances:
（1）Upon obtaining your explicit consent;
（2）Legally mandated disclosure: We may publicly disclose your personal information when required by law, legal proceedings, litigation, or governmental authorities' mandatory requirements.
Personal information may be shared, transferred, or publicly disclosed without obtaining prior authorization consent from the data subject in the following circumstances:
(1) Matters directly related to national security and national defense security;
(2) Matters directly related to public safety, public health, and significant public interests;
(3) Matters directly related to criminal investigation, prosecution, judicial proceedings, and execution of judgments;
(4) Circumstances where protection of the data subject's or other individuals' vital interests, including life and property, is necessary but obtaining consent is impracticable;
(5) Personal information that has been voluntarily made public by the data subject;
(6) Personal information collected from legally disclosed public sources, such as legitimate news reports and government information disclosure channels.
You have the right to manage your personal information, including:
（1）Your Personal Profile
Path: Personal Profile - Personal Information
You may access or modify your personal information in your account profile. For information that cannot be accessed through the aforementioned channels, you may contact us at any time using the contact details provided in Article 9 of this Privacy Policy. Upon verification of your identity, we will respond to your inquiry within fifteen (15) business days.
（2）Other Personal Information
Path: Personal Profile - Privacy Management - Personal Information Collection List
You may review the "Personal Information Collection List" to understand the scope of information we collect about you.
Navigation Path:Personal Profile - Personal Information (editable avatar, username, password modification)
If you discover any inaccuracies in our processing of your personal information, and for information that cannot be corrected through the aforementioned channels, you may contact us at any time using the contact details provided in Article 9 of this Policy. We will respond to your rectification request within fifteen (15) business days after verifying your identity.
You can independently delete your information through: Personal Profile - Personal Information.
Your personal data will be irretrievable after seven (7) days of deletion. You may submit a request to delete your personal information through the contact methods specified in Article 9 of this Policy if: we have processed your personal information in violation of laws and regulations, we have collected or used your personal information without your consent, or you no longer use our products or services and have deactivated your account. We will respond to your deletion request within fifteen (15) business days. Upon execution of the deletion, we will cease using such data. However, to comply with necessary legal requirements or to maintain essential service integrity, immediate deletion may not be feasible. Data may be retained in storage or backup for requisite periods, after which we will promptly delete such information.
You may terminate your account at any time.Upon termination of your UDMed App account, you will no longer have access to UDMed's remote monitoring and smart device control services. We will delete or anonymize your personal information in accordance with applicable laws. Related data will be irretrievable seven (7) business days after account termination. Please proceed with caution.
Termination Path: Personal Profile - Account & Security - Account Termination
Alternatively, you may contact us through the methods outlined in Section 9 of this policy. Upon verification of your identity, we will process your termination request within fifteen (15) business days by deleting personal information associated with your registered mobile number.
You have the right to obtain a copy of your personal information through the following method: Submit a request to service@ud-med.com
After account termination, the system may delete personal information, making it impossible to provide a complete copy of personal information.
In certain operational functions, decisions may be made solely through automated decision-making mechanisms, including information systems and algorithms, without human intervention. If these decisions significantly affect your legal rights and interests, you have the right to request an explanation from us, and we shall provide appropriate remedial measures.
You may unlink your UDMed account from third-party accounts within the UDMed App with the path as “Personal Profile - Account & Security”.
When we process data based on your consent, you have the right to withdraw such consent at any time with the path as “Personal Profile - Account & Security - Account Deletion”.
If you wish to withdraw your consent to this Privacy Policy, you can modify your personal permission settings through the UDMed App with the path as “Personal Profile - Privacy Management - Privacy Policy - Withdraw Consent”. Upon withdrawal of consent, we will cease providing the corresponding services and discontinue processing your personal information. However, your decision to withdraw consent or authorization will not affect any personal information processing activities previously conducted based on your consent.
In certain circumstances, you have the right to request that we cease processing your personal data and only retain such information in storage. However, we may proceed with processing if we have legitimate grounds for processing your personal data, such as defending legal claims or protecting the rights of others.
If we agree to restrict processing, we will implement reasonable measures. Please inform us of any third parties to whom your personal data has been disclosed so they may also cease processing.
You may request the restriction of processing of your personal data held by us to storage only in the following circumstances:
l You contest the accuracy of personal data where inaccuracies may result in potential harm to the data subject's interests
l The processing purpose has been deemed unlawful by courts or official authorities (and you prefer data retention in storage form only)
l When we no longer require personal information for data processing purposes, you retain the right to exercise data restriction against the data controller if you have legal claims to initiate, exercise, or defend. This ensures that data subjects can effectively pursue their legal claims.
To ensure security, you may be required to submit a written request or provide alternative means of identity verification. We may request identity verification prior to processing your inquiry. We will respond within fifteen (15) business days. (In specific circumstances, such as requests involving extensive information or complex situations, this period may be extended by two months.)
In principle, we do not charge fees for reasonable requests. We may decline requests that are unreasonably repetitive, require excessive technical measures (e.g., developing new systems or fundamentally altering existing practices), pose risks to others' legitimate rights, or are impractical (e.g., information stored on backup tapes). 。
For users located in Hong Kong SAR, Macao SAR, or Taiwan Region: In addition to "the terms stipulated" in our Privacy Policy, the Supplementary Terms applicable to your jurisdiction shall also apply.
（1）Matters directly related to national security and national defense security;
（2）Matters directly related to public safety, public health, and significant public interests;
（3）Matters directly related to criminal investigation, prosecution, judicial proceedings, and enforcement of judgments;
（4）Where we have sufficient evidence indicating malicious intent or abuse of rights on your part (such as requests that would endanger public safety and others' legitimate rights, or requests that exceed reasonable technical capabilities and commercial costs);
（5）Where fulfilling the data subject's request would result in serious harm to your legitimate rights and interests or those of other individuals or organizations;
（6）Matters involving trade secrets.
1. Secure Data Collection
We validate the legality, legitimacy, and necessity of data collection through Personal Information Security Impact Assessments. We identify, clearly communicate, and obtain your consent, logging all authorized consent actions. We implement technical measures to authenticate data sources, ensuring accuracy and non-repudiation.
2. Secure Data Transmission
We utilize secure channels for transmitting your personal information, implementing robust encryption algorithms and data masking to maintain confidentiality and integrity during transmission.
3. Secure Data Storage
We employ a classified hierarchical management system for data storage, implementing varied storage strategies based on data classification levels. We ensure strict protocols for sensitive personal information storage, enforce stringent access controls on databases containing personal information, and conduct regular backup and recovery procedures to maintain data integrity.
4. Secure Data Destruction
We establish minimum retention periods for personal information in accordance with legal requirements and business needs. Expired data undergoes secure deletion using methods including but not limited to complete data erasure protocols, disk destruction, and physical destruction, ensuring irreversible data elimination.
5. Personal Information Breach Incidents
In the event of a personal data breach incident, we shall promptly notify you of the incident's essential details and potential implications, our implemented or planned remedial measures, recommendations for self-protection and risk mitigation, and compensatory measures, in accordance with legal and regulatory requirements. We will communicate incident-related information through one or multiple channels, including email, telephone, SMS, push notifications, or other means. Where individual notification to data subjects is impracticable, we shall issue public announcements through reasonable and effective channels. Additionally, we will proactively report the handling of personal data security incidents to regulatory authorities as required.
6. The Internet is not an inherently secure environment. Despite our comprehensive implementation of security measures and protocols, absolute data security cannot be guaranteed at all times. Please be advised that when utilizing our products and services, there may be security vulnerabilities beyond our control, including potential exposure to malicious cyber attacks and unauthorized access attempts.
7. User Cooperation
Despite implementing the aforementioned reasonable and effective measures and complying with relevant legal standards, we cannot guarantee the security of your personal information when transmitted through unsecured channels. Therefore, you should take proactive measures to ensure the security of your personal information, including: setting complex passwords, regularly updating account credentials, refraining from disclosing your account and password information to others, and assisting us in maintaining the security of your account and personal data. If you discover any breach of your personal information, particularly regarding your account credentials, please immediately contact us using the contact information provided at the end of this Privacy Policy so that we can take appropriate measures to protect your information security.
During your use of the UDMed App, we will continuously maintain your personal information, with specific retention periods detailed in the "Personal Information Collection List." If you wish to delete your personal information, you may do so through the "Personal Profile - Personal Information" section or contact us via the methods outlined in Article 9 of this policy. After deletion, backup copies of your personal data will be retained for seven (7) days. Furthermore, unless otherwise stipulated by laws and regulations, we will delete or anonymize your personal information upon expiration of the aforementioned retention period. In cases where data destruction is technically unfeasible, we will implement appropriate measures to prevent any further processing of your personal data.
We place paramount importance on safeguarding the personal information of minors (individuals under 18 years of age). If you are under 18 years old (or the age of majority according to your local jurisdiction), you must obtain prior written consent from your parent or legal guardian before utilizing our services. Zhejiang Youdian Medical Technology Co., Ltd. will strictly adhere to relevant national and regional laws and regulations regarding the protection of children's personal information. Please be advised that if we discover any collection of children's personal information without verifiable prior parental or legal guardian consent, we will endeavor to promptly delete such information. If a guardian has reason to believe that we have collected personal information from a minor without guardian consent, please contact us through the methods outlined in Section 9 of this policy, and we will expeditiously delete the relevant data upon your request.
In principle, personal information collected and generated within the territory of the People's Republic of China will be stored within the PRC's jurisdiction. As our products and services are provided through servers located in China, this means that, subject to your explicit authorization and consent, your personal information may be transferred to or accessed from jurisdictions outside your country/region of product or service usage. Such jurisdictions may have different data protection laws or may lack relevant legislation entirely. In such circumstances, we will ensure that your personal information receives protection equivalent to that provided within the PRC. For instance, we will seek your consent for cross-border personal information transfers or implement security measures such as data de-identification prior to any transborder data transmission. For EU users, data transfers will be conducted in accordance with the European Commission's Standard Contractual Clauses for personal data transfers to third countries.
We will amend this policy in due course. Without your explicit consent, we will not diminish your rights under this policy. Any changes to this policy will be published on this page. For material changes, we will notify you via push notification, pop-up window, email, or other means, and obtain your consent again.
Significant changes as referred to in this policy include, but are not limited to:
1. Material changes in our service model, such as the purpose of processing personal information, the type of personal information processed, and the way personal information is used;
2. Significant changes in our ownership structure, organizational structure, etc., such as changes in ownership caused by business adjustments, bankruptcy mergers, and acquisitions;
3. Changes in the primary recipients of personal information sharing, transfer, or public disclosure;
4. Significant changes in your rights regarding personal information processing and the manner in which you can exercise such rights;
5. Changes in the department responsible for personal information security, contact information, and complaint channels;
6. The personal information security impact assessment report indicates a high level of risk
By continuing to use our services after we update this policy, you agree to this policy (including the updated version) and agree that we may collect, use, store, disclose, and transfer your information in accordance with this policy.
1. We have set up specialized personal information protection teams and responsible persons for different countries/regions. If you have any questions, comments or suggestions about this policy or our services, you can contact us in the following ways:
（1）You can provide feedback online through the “Personal Profile - Contact Us - UDMed Lifestyle” section of the UDMed App;
（2）Send an e-mail or letter to the person in charge of personal information protection:
Contact e-mail: service@ud-med.com
Address: No. 168, Juchuang Road, West Zone, Guanhaiwei Town, Cixi City, Ningbo, Zhejiang Province, China.
Tel: [+86-19519228438].
Postal code: 518000
（3）You can contact by phone:
Tel: 400 xxx xxx
2. In order to ensure that we efficiently handle your questions and provide you with timely feedback, you are required to submit proof of identity, valid contact information, written requests and relevant evidence, and we will process your request within fifteen (15) working days after verifying your identity.
If you are not satisfied with our response, especially if you believe that our personal information processing behavior has harmed your legitimate rights and interests, you can first consult with us, and if you are not satisfied with the results of the consultation, you can apply for arbitration to the Ningbo International Arbitration Court. The laws of mainland China (excluding Hong Kong, Macao and Taiwan) shall apply to all matters relating to this Privacy Policy, including the fulfillment, interpretation and resolution of disputes. Please note that if you are a resident of EEA, UK, you have the right to file a complaint with the data protection authority of your country.